/* Sherman Web Design Support. Shares the docs site's tokens (docs/site/styles.css :root): keep the first seven in sync. */
:root{--ink:#111827;--muted:#4b5563;--line:#e5e7eb;--bg:#fff;--soft:#f7f7f8;--accent:#1d4ed8;--code:#f3f4f6;--line-strong:#d1d5db;--ok:#047857;--err:#b91c1c;--warn:#b45309;--radius:8px;--radius-lg:12px;--shadow:0 1px 2px rgba(17,24,39,.04),0 4px 12px rgba(17,24,39,.06)}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:16px/1.6 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;color:var(--ink);background:var(--bg);display:flex;flex-direction:column;min-height:100vh}
a{color:var(--accent);text-underline-offset:2px}a:hover{text-decoration-thickness:2px}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.skip{position:absolute;left:-999px}.skip:focus{left:8px;top:8px;background:#fff;padding:.4em .7em;z-index:9}

/* Header: white, subtle bottom border, like docs */
.top{display:flex;flex-wrap:wrap;gap:.75rem 1.25rem;align-items:center;justify-content:space-between;padding:.8rem 1.25rem;background:#fff;border-bottom:1px solid var(--line)}
.brand{font-weight:700;color:var(--ink);text-decoration:none;font-size:1.1rem;white-space:nowrap}.brand span{color:var(--muted);font-weight:500}
/* App switcher: the brand opens Studio / Docs / Support (a <details> menu, no script; same in docs, support and the studio) */
.apps{position:relative;flex:none}
.apps>summary{list-style:none;cursor:pointer;display:inline-flex;align-items:center;gap:.4rem;padding:.25rem .5rem;margin:-.25rem 0 -.25rem -.5rem;border-radius:8px}
.apps>summary::-webkit-details-marker{display:none}
.apps>summary:hover,.apps[open]>summary{background:var(--soft)}
.apps>summary:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.apps .apps-chev{display:inline-block;width:.42rem;height:.42rem;margin:-.25rem .1rem 0 .1rem;border-right:2px solid var(--muted);border-bottom:2px solid var(--muted);transform:rotate(45deg);transition:transform .15s}
.apps[open] .apps-chev{transform:translateY(.2rem) rotate(-135deg)}
.apps-menu{position:absolute;z-index:20;top:calc(100% + .55rem);left:-.5rem;width:min(18rem,calc(100vw - 1.5rem));margin:0;padding:.35rem;list-style:none;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 1px 2px rgba(17,24,39,.04),0 10px 28px rgba(17,24,39,.12);font-size:1rem}
.apps-menu li{margin:0;padding:0}
.apps-menu a{position:relative;display:grid;gap:.05rem;padding:.5rem 2.1rem .5rem .7rem;border-radius:8px;color:var(--ink);text-decoration:none;font-weight:400;line-height:1.4}
.apps-menu a:hover{background:var(--soft);color:var(--ink)}
.apps-name{font-weight:600}
.apps-desc{color:var(--muted);font-size:.86rem;line-height:1.35}
.apps-menu a[aria-current]{background:var(--soft)}
.apps-menu a[aria-current]::after{content:"";position:absolute;right:.95rem;top:50%;width:.35rem;height:.7rem;margin-top:-.45rem;border-right:2px solid var(--accent);border-bottom:2px solid var(--accent);transform:rotate(45deg)}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}
.top nav{display:flex;flex-wrap:wrap;gap:.25rem .9rem;align-items:center;font-size:.95rem}
.top nav a{color:var(--ink);text-decoration:none;padding:.3em .1em}.top nav a:hover{color:var(--accent)}
.top nav a.button{color:#fff;padding:.45em .9em;font-size:.9rem}.top nav a.button:hover{color:#fff}
.top nav form{display:inline;margin:0}
.top nav button{font:inherit;font-size:.9rem;font-weight:600;background:#fff;color:var(--ink);border:1px solid var(--line-strong);border-radius:var(--radius);padding:calc(.45em - 1px) calc(.9em - 1px);cursor:pointer}
.top nav button:hover{background:var(--soft)}

main{flex:1;width:100%;max-width:60rem;margin:0 auto;padding:2.25rem 1.25rem 3.5rem}
h1{font-size:2rem;line-height:1.2;margin:.2em 0 .5em;letter-spacing:-.01em}
h2{font-size:1.35rem;line-height:1.3;margin:2.2em 0 .7em;padding-top:.6em;border-top:1px solid var(--line)}
.hero{padding:.5rem 0 .25rem}.hero h1{font-size:2.3rem}
.lede{font-size:1.12rem;color:var(--muted);max-width:44rem}
.muted,.meta{color:var(--muted)}.muted{font-size:.92rem}
code{background:var(--code);padding:.1em .35em;border-radius:4px;font-size:.92em;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}

/* Buttons: near-black primary (docs "Open the studio"), outline secondary */
.button,button[type=submit]{display:inline-flex;align-items:center;gap:.4em;background:var(--ink);color:#fff;border:1px solid var(--ink);border-radius:var(--radius);padding:.55em 1.05em;font:inherit;font-size:.95rem;font-weight:600;line-height:1.3;text-decoration:none;cursor:pointer;transition:background .15s,border-color .15s}
.button:hover,button[type=submit]:hover{background:#1f2937;border-color:#1f2937;color:#fff}
.button.secondary{background:#fff;color:var(--ink);border-color:var(--line-strong)}
.button.secondary:hover{background:var(--soft);color:var(--ink)}
.actions{display:flex;gap:.6rem;flex-wrap:wrap;margin:1.25rem 0 0}

/* Cards and forms */
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);padding:1.4rem;margin:1.25rem 0;display:grid;gap:1.1rem;box-shadow:0 1px 2px rgba(17,24,39,.04)}
.card button[type=submit]{justify-self:start}
label{display:grid;gap:.35rem;font-weight:600;font-size:.95rem}
label.inline{display:flex;gap:.55rem;align-items:flex-start;font-weight:400}
label.inline input{margin-top:.3em;flex:none}
input:not([type=radio]):not([type=checkbox]):not([type=file]),textarea,select{font:inherit;font-size:1rem;font-weight:400;color:var(--ink);padding:.55rem .7rem;border:1px solid var(--line-strong);border-radius:var(--radius);background:#fff;width:100%;transition:border-color .15s,box-shadow .15s}
input:not([type=radio]):not([type=checkbox]):not([type=file]):focus,textarea:focus,select:focus{outline:none;border-color:var(--ink);box-shadow:0 0 0 3px rgba(17,24,39,.08)}
input[type=file]{font:inherit;font-size:.92rem;font-weight:400}
input[type=radio],input[type=checkbox]{accent-color:var(--ink);width:1rem;height:1rem}
::placeholder{color:#9ca3af}
fieldset{border:0;padding:0;margin:0;display:grid;gap:.45rem}legend{font-weight:600;font-size:.95rem;margin-bottom:.3rem}
.row{display:flex;flex-wrap:wrap;gap:1rem}.row>label{flex:1 1 10rem}

/* Guide search + cards */
.search{max-width:30rem;margin:0 0 1.25rem;font-size:.9rem;color:var(--muted)}
.search input[type=search]{padding:.65rem .8rem .65rem 2.4rem!important;border-radius:999px!important;background:var(--soft) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%236b7280' stroke-width='2' stroke-linecap='round' viewBox='0 0 24 24'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m20 20-3.5-3.5'/%3E%3C/svg%3E") no-repeat .9rem center!important;border-color:transparent!important}
.search input[type=search]:focus{background-color:#fff!important;border-color:var(--ink)!important}
.guides{list-style:none;padding:0;margin:0;display:grid;gap:.85rem;grid-template-columns:repeat(auto-fill,minmax(16rem,1fr))}
.guides li{position:relative;background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);padding:1rem 1.1rem;transition:border-color .15s,box-shadow .15s,transform .15s}
.guides li:hover{border-color:var(--line-strong);box-shadow:var(--shadow);transform:translateY(-1px)}
.guides a{font-weight:600;color:var(--ink);text-decoration:none}.guides a::after{content:"";position:absolute;inset:0;border-radius:inherit}
.guides li:hover a{color:var(--accent)}
.guides p{margin:.3rem 0 0;color:var(--muted);font-size:.92rem;line-height:1.5}
.maybe{background:var(--soft);border:1px solid var(--line);border-left:3px solid var(--accent);border-radius:var(--radius);padding:.7rem 1rem}.maybe p{margin:0;font-weight:600;font-size:.92rem}.maybe ul{margin:.35rem 0 0}

.notice{padding:.75rem 1rem;border-radius:var(--radius);border:1px solid;font-size:.95rem}
.notice.ok{color:var(--ok);background:#f0fdf4;border-color:#bbf7d0}.notice.error{color:var(--err);background:#fef2f2;border-color:#fecaca}

/* Ticket tables (customer list + staff queue) */
table.tickets{width:100%;border-collapse:separate;border-spacing:0;background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);overflow:hidden;font-size:.95rem}
.tickets th,.tickets td{text-align:left;padding:.65rem .85rem;border-bottom:1px solid var(--line);vertical-align:top}
.tickets tbody tr:last-child td{border-bottom:0}
.tickets th{font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;background:var(--soft)}
/* Whole-row click target: the subject link is stretched over its row (::after), so the row stays a real, keyboard-focusable
   link (no JS onclick); hover/focus tint the row; a trailing chevron hints "open". */
.tickets.rows tbody tr{position:relative;cursor:pointer}
.tickets.rows tbody tr:hover td,.tickets.rows tbody tr:focus-within td{background:var(--soft)}
.tickets td a.row-link{color:var(--accent);font-weight:600;text-decoration:none}
.tickets td a.row-link::after{content:"";position:absolute;inset:0;border-radius:inherit}
.tickets tbody tr:hover a.row-link{text-decoration:underline;text-underline-offset:2px}
.tickets td a.row-link:focus{outline:none}
.tickets td a.row-link:focus-visible::after{outline:2px solid var(--accent);outline-offset:-2px}
.tickets .num{color:var(--muted);white-space:nowrap;font-variant-numeric:tabular-nums}
.tickets th.go,.tickets td.go{width:1.5rem;padding-left:0;text-align:right}
.tickets td.go{color:#9ca3af;font-size:1.2rem;line-height:1.1}
.tickets tbody tr:hover td.go{color:var(--ink)}
.tickets tr.p-urgent td:first-child{box-shadow:inset 3px 0 0 var(--err)}

/* Status pills: neutral base, quiet tints */
.status{display:inline-block;font-size:.8rem;font-weight:600;border-radius:999px;padding:.12rem .6rem;background:var(--code);color:var(--muted);border:1px solid var(--line);white-space:nowrap}
.s-waiting_on_staff::after{content:"Waiting on us"}.s-waiting_on_staff{background:#eff6ff;color:#1e40af;border-color:#dbeafe}
.s-waiting_on_customer::after{content:"Waiting on you"}.s-waiting_on_customer{background:#fffbeb;color:#92400e;border-color:#fde68a}
.s-resolved::after{content:"Resolved"}.s-resolved{background:#f0fdf4;color:#166534;border-color:#bbf7d0}
.s-closed::after{content:"Closed"}
.vis-public::after{content:"visible to customer"}.vis-internal::after{content:"internal note"}
.badge{display:inline-block;background:#fff;border:1px solid var(--line);color:var(--ink);border-radius:999px;padding:.2rem .75rem;font-size:.86rem;font-weight:600;margin:0 .35rem .35rem 0}
.badge.esc{background:#fef2f2;border-color:#fecaca;color:var(--err)}
.counts{margin:0 0 .5rem}
/* Blocked customers (staff only): badge + reason + Unblock, on the ticket and in a short list on /staff */
.badge.blocked{background:#fef2f2;border-color:#fecaca;color:var(--err);margin:0}
.blocked-note,.blocked-list li{display:flex;flex-wrap:wrap;align-items:center;gap:.4rem .6rem;font-size:.92rem}
.blocked-note{margin:1rem 0;padding:.7rem .9rem;border:1px solid #fecaca;background:#fffafa;border-radius:var(--radius-lg)}
.blocked-list{list-style:none;margin:0;padding:0;display:grid;gap:.5rem}
.blocked-list li{padding:.6rem .85rem;border:1px solid var(--line);border-radius:var(--radius-lg);background:#fff}
.blocked-note .why,.blocked-list .why{font-weight:600;color:var(--ink)}
form.unblock{margin:0 0 0 auto}form.unblock .button{padding:.35em .8em;font-size:.88rem}
form.close-ticket{display:flex;flex-wrap:wrap;align-items:center;gap:.75rem;margin:-.25rem 0 1.25rem}form.close-ticket .button{padding:.35em .8em;font-size:.88rem}

/* Staff tabs: segmented control */
.tabs{display:inline-flex;gap:.25rem;padding:.25rem;background:var(--soft);border:1px solid var(--line);border-radius:999px;margin:0 0 1rem}
.tabs a{color:var(--muted);text-decoration:none;padding:.3rem .95rem;border-radius:999px;font-weight:600;font-size:.92rem}
.tabs a:hover{color:var(--ink)}
.tabs a[aria-current]{background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(17,24,39,.08)}

.crumbs{margin:0 0 .4rem;font-size:.9rem}.crumbs a{color:var(--muted);text-decoration:none}.crumbs a::before{content:"← "}.crumbs a:hover{color:var(--ink)}
.num{color:var(--muted);font-weight:600}
.facts{display:grid;grid-template-columns:max-content 1fr;gap:.45rem 1.25rem;background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);padding:1.1rem 1.25rem;font-size:.95rem}
.facts dt{color:var(--muted)}.facts dd{margin:0;overflow-wrap:break-word;min-width:0}

/* Conversation */
.thread{display:grid;gap:.9rem;margin:1.5rem 0}
.msg{background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);padding:1rem 1.15rem}
.msg.support{border-left:3px solid var(--ink)}.msg.internal{background:#fffbeb;border-color:#fde68a}
.msg header{font-size:.88rem;color:var(--muted);margin-bottom:.45rem}.msg header strong{color:var(--ink)}
.msg .body{white-space:pre-wrap;overflow-wrap:break-word}
.file{margin:.6rem 0 0;font-size:.92rem}.file a::before{content:"📎 "}

.foot{border-top:1px solid var(--line);padding:1.25rem;text-align:center;color:var(--muted);font-size:.9rem;background:#fff}
.foot p{margin:0}.foot a{color:var(--muted);text-decoration:none}.foot a:hover{color:var(--ink);text-decoration:underline}

@media (max-width:640px){
  .top{padding:.7rem .9rem}.top nav{gap:.15rem .7rem}
  main{padding:1.5rem 1rem 2.5rem}h1,.hero h1{font-size:1.65rem}
  /* Ticket rows become stacked tappable cards: subject on top, then #, status, customer, priority, updated. */
  table.tickets.rows,.tickets.rows tbody{display:block;border:0;background:none;border-radius:0;overflow:visible}
  .tickets.rows thead{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
  .tickets.rows tbody tr{display:flex;flex-wrap:wrap;align-items:center;gap:.3rem .6rem;background:#fff;border:1px solid var(--line);border-radius:var(--radius-lg);padding:.8rem 2.2rem .8rem .95rem;margin:0 0 .6rem}
  .tickets.rows tbody td{display:block;padding:0;border:0;background:none!important;font-size:.88rem;color:var(--muted)}
  .tickets.rows tbody tr:hover,.tickets.rows tbody tr:focus-within{background:var(--soft);border-color:var(--line-strong)}
  .tickets.rows td.subj{order:-1;flex-basis:100%;font-size:1rem;color:var(--ink)}
  .tickets.rows td.go{position:absolute;right:.85rem;top:50%;transform:translateY(-50%);width:auto}
  .tickets.rows tr.p-urgent{box-shadow:inset 3px 0 0 var(--err)}.tickets.rows tr.p-urgent td:first-child{box-shadow:none}
  .tickets.rows td.prio:not(:empty)::before{content:"Priority: "}
  .tickets.rows td.upd::before{content:"Updated "}
  .facts{grid-template-columns:1fr;gap:.1rem}.facts dd{margin-bottom:.45rem}
}
.staffview .s-waiting_on_customer::after{content:"Waiting on customer"}
.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}